Withdrawals & Payments

Withdrawing your royalties is simple and secure:

1. Log In: Access your MIXLE dashboard.
2. Navigate to Withdrawals: Click on "Withdraw" in the sidebar or use the quick action button.
3. Enter Amount: Specify how much you want to withdraw (must be above minimum threshold).
4. Select Payment Method: Choose your preferred withdrawal method.
5. Confirm Details: Review the transaction details including any fees.
6. Submit Request: Confirm and submit your withdrawal request.

MIXLE supports multiple withdrawal methods:

Each payment method has its own minimum withdrawal threshold:

Withdrawal processing involves several stages:

1. Request Submitted: Your withdrawal is queued for processing.
2. Review (if needed): First-time or large withdrawals may require manual review.
3. Processing: Funds are sent to your chosen payment method.
4. Completion: Money arrives in your account.

Typical processing times:

• PayPal: 1-2 business days
• Bank Transfer (US): 3-5 business days
• International Wire: 5-7 business days
• Wise: 1-3 business days

Before your first withdrawal, you need to set up payment details:

1. Go to Settings: Navigate to Settings > Payment Methods.
2. Add Payment Method: Click "Add New Payment Method".
3. Enter Details: Provide the required information (varies by method).
4. Verify (if required): Some methods require micro-deposit verification.

Understanding the fees associated with withdrawals:

• MIXLE Processing Fee: A small fee to cover transaction processing.
• Payment Provider Fee: Fees charged by PayPal, banks, or other providers.
• Currency Conversion: If receiving in a non-USD currency, conversion fees may apply.
• Intermediary Banks: International wires may incur additional fees from intermediary banks.

All applicable fees are shown before you confirm your withdrawal.

Withdrawals may be delayed for several reasons:

• First-Time Withdrawal: Initial withdrawals may require additional verification.
• Large Amount: Unusually large withdrawals may be flagged for review.
• Incomplete Verification: If your identity isn't fully verified.
• Payment Details Error: Incorrect bank account or PayPal information.
• Security Concerns: Suspicious activity on your account.
• Holidays/Weekends: Banks don't process on non-business days.

Need to cancel a withdrawal? Here's what to know:

• Pending Status: Withdrawals in "Pending" status can be canceled from your dashboard.
• Processing Status: Once processing has begun, cancellation may not be possible.
• Completed Status: Completed withdrawals cannot be reversed.

To cancel a pending withdrawal:

1. Go to Transactions > Withdrawals
2. Find the pending withdrawal
3. Click "Cancel" if available
4. Funds will be returned to your balance

MIXLE processes all royalties in USD. Here's how currency works:

• Base Currency: All balances are displayed and stored in USD.
• Conversion: If you withdraw to a non-USD account, conversion occurs automatically.
• Exchange Rates: We use competitive mid-market rates.
• Wise Advantage: Using Wise often provides the best exchange rates.

If your withdrawal fails, here's how to troubleshoot:

1. Check Details: Verify your payment information is correct.
2. Verify Account: Ensure your payment account is active and can receive funds.
3. Review Error Message: Check the specific error provided in your transaction history.
4. Try Again: Sometimes retrying resolves temporary issues.
5. Contact Support: If problems persist, reach out to us.

When a withdrawal fails, the funds are automatically returned to your balance.