Security & Privacy

Two-factor authentication adds an extra layer of security to your account:

1. Go to Settings: Navigate to Settings > Security.
2. Enable 2FA: Click "Enable Two-Factor Authentication".
3. Download App: Install an authenticator app (Google Authenticator, Authy, etc.).
4. Scan QR Code: Use your authenticator app to scan the QR code.
5. Enter Code: Enter the 6-digit code from your app to verify.
6. Save Backup Codes: Store your backup codes in a safe place.

Protect your account with a strong, unique password:

• Length: Use at least 12 characters (longer is better).
• Complexity: Mix uppercase, lowercase, numbers, and symbols.
• Uniqueness: Don't reuse passwords from other accounts.
• Avoid Personal Info: Don't use birthdays, names, or common words.
• Use a Password Manager: Tools like 1Password or LastPass help generate and store passwords.

Good Example: T8$mK#2vLp@nQ9!

Bad Example: password123 or john1990

Protect yourself from phishing scams:

• Check the Sender: MIXLE emails only come from @mixle.io addresses.
• Verify URLs: Always check that you're on mixle.io before entering credentials.
• Urgency Warnings: Be suspicious of "urgent" messages demanding immediate action.
• Never Share: MIXLE will never ask for your password via email or phone.
• Grammar Errors: Phishing emails often contain spelling and grammar mistakes.

Monitor and control where your account is logged in:

1. View Sessions: Go to Settings > Security > Active Sessions.
2. Review Devices: See all devices currently logged into your account.
3. End Session: Click "Log Out" on any unfamiliar device.
4. Log Out Everywhere: Use "Log Out All Devices" if you suspect unauthorized access.

Each session shows:

• Device type and browser
• Location (approximate)
• Last activity time

If you suspect unauthorized access:

1. Change Password Immediately: Use the "Forgot Password" feature if needed.
2. Enable/Reset 2FA: Add or reset two-factor authentication.
3. Log Out All Sessions: End all active sessions from security settings.
4. Check Account Activity: Review recent transactions and changes.
5. Update Recovery Info: Ensure your recovery email and phone are correct.
6. Contact Support: Report the incident immediately via contact form.

We recommend enabling email notifications for all login attempts.

MIXLE employs multiple layers of security:

• Encryption: All data is encrypted in transit (TLS) and at rest (AES-256).
• Secure Infrastructure: We use industry-leading cloud security measures.
• Regular Audits: Our systems undergo regular security assessments.
• Access Controls: Strict internal access controls and monitoring.
• Compliance: We adhere to industry security standards and regulations.

For full details, see our Privacy Policy.

Understanding your data privacy rights:

• Data Access: Request a copy of all personal data we hold about you.
• Data Portability: Export your data in a common format.
• Data Correction: Request correction of inaccurate information.
• Data Deletion: Request deletion of your personal data (with some exceptions).
• Marketing Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact our support team.

Follow these best practices to stay secure:

• Enable 2FA: The single most effective security measure.
• Use Unique Passwords: Never reuse passwords across accounts.
• Keep Software Updated: Use the latest browser and OS versions.
• Be Careful on Public Wi-Fi: Avoid accessing financial accounts on public networks.
• Review Activity Regularly: Check your account activity and transactions.
• Log Out Properly: Always log out when using shared computers.